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East Coast Office
231-735-7524

West Coast Office
877-628-1836


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Shipping Policy


New World IT ships within the contiguous 48 United States. All orders are processed and shipped Monday through Friday. Orders received on the weekends or after 3 pm PST on weekdays will be processed the following business day.

FedEx 2nd Day and FedEx Standard Overnight orders must be received by 2 pm PST (Monday through Friday) to be shipped on the same day. 

The majority of our orders are processed and shipped within 24 hours. Items that require a longer lead time to ship will specify on the item Availability. Items that are backordered, you will be notified by phone or email.

For items of average weight and size and are non hazardous, New World IT offers 4 methods of shipment; FedEx Ground, FedEx Express Saver (3Day), FedEx 2Day, and FedEx Standard Overnight. Your freight costs are based on the weight and size of the merchandise you selected, the zip code you provided within your shipping address and the distance from our distribution center. FedEx Ground is the default shipping for our site. You will need to “select” the other FedEx services if required or set one as your preference. For items that are shipped from the manufacturer or require additional freight charges due to size, weight or hazardous freight conditions, the above options will not be available to you and you will be notified that a Truck Shipment or alternative method of shipping will be required and the additional freight charges you may be required to pay. Additional shipping charges will not appear during checkout. If your order requires any additional shipping charges, you will be notified for approval before your order ships.  

Oversized/Heavy Weight or Hazardous Items Oversized/Heavy Weight or Hazardous Items may be subject to additional shipping charges, and will not qualify for Express Shipments. There will be a message within the long description of an item stating if the item chosen is Oversize, Overweight or hazardous. You will be notified prior to shipment by email or phone of the additional freight charge required.)

Merchandise that is dropped shipped from a manufacturer or shipped from any of our other facilities may require an extended lead time. You will be notified of this via phone or email prior to shipment.

Free Shipping!

Simply look for the  logo to enjoy free FedEx Ground or Freight shipping within the Continental U.S. on selected items throughout the store. Free freight items cannot be added to orders seeking Express shipment. If Express shipment is required on this item, please call our customer service department @ 877-628-1836 for a quote.  Freight deliveries may only deliver "curbside" unless otherwise specified.

FedEx Ground

1-5 business days within the contiguous U.S. Package size: up to 150 lbs. for packages weighing 100-150 lbs., 108” in length; 165” in length plus girth (L+2W+2H). FedEx Ground cannot deliver to P.O. Boxes. 

Please note: FedEx Express shipments are available on orders received prior to 2:00 p.m. PST. Orders placed after that time or on Saturday or Sunday will be shipped the following business day via the method you have selected.

FedEX 2Day

Delivery by 4:30 pm in 2 business days for most shipments (by 7 pm to residences). Monday - Friday, with Saturday delivery available to many major markerts for an additional charge. Available throughout all 48 states.  

FedEx Express Saver 3Day

4:30 p.m. third business day (by 7 p.m. to residential addresses) within continental U.S. only. Monday – Friday Package size: up to 150 lbs. each, and 119” in length and 165” in length plus girth. 

FedEx Standard Overnight

Next business delivery day by 3:00 p.m. to most U.S. addresses; by 4:30 to rural areas. Monday – Friday only. Package size: 8 oz. FedEx letters and other packages up to 150 lbs. each, and 119” in length, and 165” in length plus girth.

Truck Delivery

For those items that require truck deliveries, you will be notified. An additional freight charge will be added to the item specifically via a surcharge at checkout or at checkout you will be told that via email you will be given the actual delivery charge for that item.

Please be advised that truck shipments are “Tail Gate” shipments and not generally inside deliveries. Drivers will rarely take a large carton, crate or package to upper floor locations without additional compensation. You will need to notify New World IT if you require special consideration for your delivery so we can then relay that information on to the trucking company