All Returns Are Subject to Manufacturers' Policies
Return
privileges are subject to various manufacturers' policies. Many
manufacturers have imposed certain return restrictions. New World IT
reserves the right to decline specific return requests based on those
restrictions. Be sure to ask your Account Manager about specific return
conditions before you purchase any item.
Packaging of Returns
All
returns, defective or otherwise, must be 100% complete, contain ALL
original boxes and packing material, have original UPC codes on the
manufacturer's packaging, contain all blank warranty cards, accessories,
and documentation provided by the manufacturer. Incomplete returns,
open or used products, or products not in new condition will be assessed
additional restocking fees depending on condition and New World IT
ability to remarket the returned product. New World IT will refuse any
return of items missing UPC codes.
Nonrefundable Charges
Labor,
installation services, and shipping charges are nonrefundable. Customer
is responsible for all return shipping charges; therefore, all returns
must be shipped prepaid. New World IT will only accept returns via FEDEX
or UPS with a tracking and appropriate insurance. New World IT is not
responsible for lost parcels.
Returns for Non-Defective Items
All
non-defective returns authorized by New World IT, whether opened or
unopened, will be assessed a minimum 20% restocking fee, and must be
authorized for return within 30 days from date of receipt. No refunds
will be issued after such 30 day period. Authorization may be obtained
by contacting New World IT. Customer will be issued a Return Merchandise
Authorization (RMA) which is valid for 10 days. Failure to return a
product within such 10 day authorization period will be deemed to be an
acceptance of the product.
Defective/Dead on Arrival (DOA) Merchandise
DOA
products must be reported and returned within the first 30 days of
receipt and, if deemed by us to be defective, may be repaired or
replaced at our sole discretion. Some manufacturers and publishers
require DOAs to be handled directly with the manufacturer, and in these
cases, we will provide the contact information. DOA returns that prove
through testing not to be defective are subject to a minimum 15%
restocking fee. After 30 days, the manufacturer's warranty process must
be followed.
Damaged Products
All
packages shipped from New World IT are inspected prior to shipment.
However, from time to time, damage during shipping may occur. Packages
that are obviously damaged should be refused upon original delivery
attempt. If the package is accepted, then any damage should be noted on
the carrier delivery record prior to the driver leaving your premises.
Any hidden or internal damage to any product must be reported within the
first 7 days of receipt to arrange for a carrier inspection and return
of the damaged product(s). Please save the product, the shipping carton
and all manufacturer packaging. Timely receipt of this information is
necessary for New World IT to file a damage claim. Failure to notify New
World IT of damage within this time period will be deemed an acceptance
of the product, and standard return policies will apply.
Refused Orders
All
refused orders (for reasons other than shipping damage) will be subject
to a minimum 20% restocking fee. Shipping charges are not refundable if
shipment is refused at the time of delivery. In addition, refused
orders will be subject to additional shipping charges to cover the cost
of returning the products to New World IT.
Open Box Items
New World IT offers a 30-day refund-only return policy for all open box
merchandise. Remember if you purchase a Open Box product you will
receive an OEM BAREBONE item, meaning you will only receive the item
itself. Accessories are NOT INCLUDED with Open Box products, even if the
missing accessory is required for the item to function properly.
Laptop Battery Returns
30 day return allowed for dead on arrival batteries (subject 20% minimum re-stock fee). Open boxed product can NOT be returned.
Memory
Dead on arrival memory can be returned for REPLACEMENT only. Open boxed product can NOT be returned. Wrong item purchased can
NOT be returned.
OEM CPUs:
- Refund period: Non-refundable
- Replacement period: 30 days from original invoice date
Retail CPUs:
- Refund period: Non-refundable
- Replacement period: 30 days from original invoice date
Additional CPU Warranty Terms
- All defective and DOA CPUs will be replaced upon return.
- New World IT will not cross-ship replacement CPUs.
- Physically damaged CPUs cannot be returned to New World IT, including physical damage due to improper installation.
Physical damage to any product will void the product's warranty.
Improper installation of CPU fans and/or improper clocking may cause
CPUs to chip. CPUs that are chipped, burnt or have bent pins are
considered physically damaged and cannot be returned for refund or
replacement. Physical damage includes but is not limited to improper
handling and/or any other type of damage sustained by irregular usage.
New World IT encounters bent pins regularly when inspecting physically damaged
CPUs. Forcing a processor into position will not solve an installation
problem and may result in applicable warranty coverage being voided.
Because Intel and AMD do not accept physically damaged processors, New
World IT will return any physically damaged CPU to you at your expense.
SoftwareRetail Boxed software may only be returned for refund within 30 days of
the invoice date if the packaging is unopened and factory sealed. Opened
retail boxed software can only be returned for replacement if it is
defective or damaged. You may exchange defective software for an
identical replacement by contacting New World IT Customer Service and
acquiring an RMA number. No software returns will be accepted after 30
days. All OEM software including Operating Systems is non-refundable
once purchased and delivered. OEM versions are intended for system
builders only and cannot be transferred to another PC once it is
installed. Purchasers of this software are required to comply with the
terms of the System Builder
License, including responsibility for providing all end-user support.
New World IT is not responsible for system/software incompatibility, and
incompatibility issues do not qualify software as damaged or defective.
Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Contact Us:
New World Information Technology, Inc.
6700 N Linder RD
#156
Meridian Idaho 83646
Customer Service # 877-628-1836